How We Collect, Use, and Protect Your Data

Trime Animal Feeds respects your privacy. This policy explains what personal data we collect through our website and our WhatsApp ordering service, how we use it, and the rights you have under Kenya's Data Protection Act, 2019. Last updated: 18 July 2026.

Information We Collect

• Website usage data such as pages visited and device type, collected through privacy-friendly analytics. We do not run advertising trackers.
• When you contact us on WhatsApp: your phone number, WhatsApp profile name, and the messages you send us.
• Order details you share with us, such as products, quantities, delivery or pickup preference, and delivery location.
• Whether you reached us through our website, a Meta ad, or directly, so we can serve you better.
• We do not collect payment card details through the website or WhatsApp.

WhatsApp Assistant & Automation

• Our WhatsApp number uses an automated assistant to answer product questions and prepare order requests.
• Messages you send may be processed by secure third-party AI services to generate helpful replies.
• Confirmed order requests are shared with our sales team, who contact you to finalise stock, pricing, payment, and delivery.
• You can ask to speak with a person at any time, or call us directly on +254 727 813 673.
• WhatsApp messages are also subject to WhatsApp's own terms and privacy policy provided by Meta.

How We Use and Keep Your Data

Use, Retention & Sharing

• We use your data only to respond to your enquiries, process order requests, arrange delivery or pickup, and improve our products and service.
• WhatsApp chat messages are automatically deleted from our systems after 90 days. Confirmed order records are kept longer for accounting and customer-service history.
• We never sell your personal data. We share it only with service providers needed to run our service — such as Meta (WhatsApp), our secure hosting and database providers, and AI processing services — and only to the extent necessary.
• We apply reasonable technical and organisational safeguards, including restricted access to customer records and secure, encrypted connections.

Your Rights

• Under Kenya's Data Protection Act, 2019, you may request access to, correction of, or deletion of your personal data.

• You may ask us to stop contacting you on WhatsApp at any time — simply reply STOP or tell us, and we will honour it.

• To exercise any of these rights, contact us using the details on this page. We respond within a reasonable time.

• If you are not satisfied, you may lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

Contact Us About Privacy

Phone & WhatsApp: +254 727 813 673

Location: Jogoo Road, Warsame Energy, Industrial Area, Nairobi

We may update this policy from time to time. The latest version will always be published on this page.